tag:blogger.com,1999:blog-85400642396591747252024-02-20T07:55:16.214-08:00Curhat doong...my note bookhttp://www.blogger.com/profile/05653311556099858245noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8540064239659174725.post-69411061542859688082012-05-06T08:48:00.000-07:002012-05-06T08:48:34.765-07:00Sistem Informasi Housekeeping<!--[if !mso]>
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<b style="mso-bidi-font-weight: normal;">BAB I</b></div>
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<b style="mso-bidi-font-weight: normal;">KOORDINASI DAN SISTEM PELAPORAN</b></div>
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<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><b style="mso-bidi-font-weight: normal;">Pengertian
Koordinasi</b></li>
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Koordinasi
pada hakekatnya merupakan upaya memadukan (mengintegrasikan), menyerasikan dan
menyelaraskan berbagai kepentingan dan kegiatan yang saling berkaitan beserta
segenap gerak, langkah dan waktunya dalam rangka pencapaian tujuan dan sasaran
bersama. </div>
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Menurut
G.R. Terry koordinasi adalah suatu usaha yang sinkron dan teratur untuk
menyediakan jumlah dan waktu yang tepat, dan mengarahkan pelaksanaan untuk
menghasilkan suatu tindakan yang seragam dan harmonis pada sasaran yang telah ditentukan.
Sedangkan menurut E.F.L. Brech, koordinasi adalah mengimbangi dan menggerakkan
tim dengan memberikan lokasi kegiatan pekerjaan yang cocok dengan masing-masing
dan menjaga agar kegiatan itu dilaksanakan dengan keselarasan yang semestinya
di antara para anggota itu sendiri (Hasibuan, 2007:85).</div>
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<br /></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
<br /></div>
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<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><b style="mso-bidi-font-weight: normal;">Prinsip-Prinsip
Koordinasi</b></li>
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<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">K</b>esamaan
Persepsi, saling pengertian dan rasa hormat</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">O</b>byek
atas sasaran yang menjadi acuan <span style="mso-tab-count: 1;"> </span>koordinasi
<span style="mso-tab-count: 1;"> </span>harus diterima semua pihak.</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">O</b>rientasikan
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<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">R</b>ancang
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<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">D</b>orong
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kegiatan bersama.</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">I</b>ntensifkan
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dan arahkan serta bila perlu negosiasi agar tindakan tidak menyimpang.</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">A</b>rahkan
semua potensi sumber daya hanya kepada sasaran atau tujuan.</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">S</b>empurnakan
system kerja dan sederhanakan bila perlu.</li>
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><b style="mso-bidi-font-weight: normal;">I</b>nformasikam
semua kebijakan dan dengarkan pendapat semua pihak dalam membina kesamaan
persepsi dari semua pihak.</li>
</ul>
</ol>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<ol start="3" style="margin-top: 0in;" type="A">
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><b style="mso-bidi-font-weight: normal;">Hubungan Kerja
Housekeeping Dengan Department Lain.</b></li>
</ol>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
Housekeeping
departemen harus memiliki hubungan kerjasama melalui koordinasi yang baik
dengan departemen lain<span style="mso-spacerun: yes;"> </span>di hotel.
Misalnya dengan:\</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Front
Office Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l7 level2 lfo2; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Menyiapkan kamar yang akan dijual oleh front
office</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l7 level2 lfo2; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Menyiapakan permintaan tertentu tamu sesuai data
dari front office</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l7 level2 lfo2; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaporkan status kamar serta berkoordinasi
apabila terjadi room status discrepancy</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l7 level2 lfo2; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Membuat perencanaan kerja sesuai dengan
data-data yang di berikan front office</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l7 level2 lfo2; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Bersama dengan front office menangani ekluahan
tamu yang berkaitan dengan housekeeping department.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Food
and Beverage Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l6 level1 lfo3; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Menyiapkan linen-linen yang digunakan food and
beverage department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l6 level1 lfo3; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Membersihkan ruangan-ruangan yang digunakan
f&b department, misalnya restaurant, meeting room, dll.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Accounting
Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l5 level1 lfo4; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Berkoordinasi dengan accounting dalam hal
pembayaran gaji karyawan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l5 level1 lfo4; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaporkan hasil inventory yang dilakukan setiap
bulan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Purchasing
Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l11 level1 lfo5; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Purchasing menyediakan barang sesuai dengan
spesifikasi yang diajukan housekeeping.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Engineering
Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l11 level1 lfo5; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Engineering melakukan perbaikan alat-alat kerja
housekeeping department.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l11 level1 lfo5; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melakukan koordinasi untuk kegiatan general
cleaning.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l11 level1 lfo5; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melakukan perbaikan fasilitas – fasilitas hotel
atas permintaan housekeeping.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Personnel
Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l4 level1 lfo6; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaksanakan proses recruitment karyawan sesuai
standard yang telah ditetapkan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l4 level1 lfo6; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaksanakan kegiatan training sesuai denga
kebutuhan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l4 level1 lfo6; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaksanakan penilaian dan memberikan
penghargaan terhadap karyawan terbaik.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l4 level1 lfo6; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Melaporkan absensi karyawan setiap bulan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .75in; mso-list: l7 level1 lfo2; tab-stops: list .75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Sales
Department</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l14 level1 lfo7; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Berkoordinasi dalam event – event yang
dilakaukan oleh sales department.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l14 level1 lfo7; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Mempersiapkan ruangan-ruangan hotel yang akan
digunakan dalam event sales department.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in;">
Pada dasarnya
semua pihak yang melakukan koordinasi dan hubungan kerja, melakukan komunikasi.
Dalam komunikasi harus memperhatikan elemen-elemen dan jenis-jenis komunikasi
agar koordinasi hubungan kerja efektif. Untuk mencapai keberhasilan koordinasi
dan hubungan kerja, semua pihak harus memperhatikan hambatan-hambatan
komunikasi.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
Ketika
tidak ada koordinasi yang baik antara Housekeeping dengan department lain, akan
mengakibatkan percekcokan antara department terkait. Contohnya, ketika seorang
room attendant tidak memberi informasi status kamar dengan benar kepada bagian
front office, itu bisa mengakibatkan front office melakukan kesalahan dalam
memberi kamar kepada tamu, kemudian kedua department akan saling menyalahkan
dan terjadilah perselihan.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<ol start="4" style="margin-top: 0in;" type="A">
<li class="MsoNormal" style="line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><b style="mso-bidi-font-weight: normal;">Sistem
Pelaporan</b></li>
</ol>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
Seorang
penyelia harus dapat melaporkan hasil pengawasannya, baik secara tulisan maupun
lisan.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l10 level1 lfo8; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Sistem penulisan laporan :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l15 level2 lfo9; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Isi laporan haruslah sedemikian rupa sehingga
bisa mengenai sasaran yang dituju.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l15 level2 lfo9; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Laporan memepunyai bentuk dan susunan tertentu
yang biasanya berbeda – bada menurut katentuan – ketentuan yang diberikan oleh
instansi / perusahaan yang mengharapkan hasil laporan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l15 level2 lfo9; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Harus diprhatikan tujuan / sasaran pihak yang
menerima laporan tersebut, karana bantuk dari laporan tersebut harus
dasesuaikan dengan pihak yang menerima laporan tersebut.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l10 level1 lfo8; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kompetensi yang dibutuhkan dalam penulisan
laporan :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l1 level2 lfo10; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kemampuan menulis</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l1 level2 lfo10; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kamampuan bahasa</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l1 level2 lfo10; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kemampuan berpikir</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l1 level2 lfo10; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kabiasaan membaca</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l1 level2 lfo10; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kebiasaan memberi dan meminta komentar</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l10 level1 lfo8; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Unsur – unsur penulisan laporan :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l13 level2 lfo13; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Halaman judul :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.75in; mso-list: l3 level1 lfo12; tab-stops: list 1.75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">A.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Judul
laporan </div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.75in; mso-list: l3 level1 lfo12; tab-stops: list 1.75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">B.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Nama
dan identitas penerima laporan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.75in; mso-list: l3 level1 lfo12; tab-stops: list 1.75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">C.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Nama
dan identitas penulis</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.75in; mso-list: l3 level1 lfo12; tab-stops: list 1.75in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">D.<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Tempat
dan tanggal penulisan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Surat
pemberian kuasa</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Suarat penyerahan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Daftar isi</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Pendahuluan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Tubuh laporan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Kesimpulan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l9 level2 lfo11; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Lampiran</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l10 level1 lfo8; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>jenis – jenis laporan :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>laporan periodis</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Diserahkan setiap
periode regular dan dimaksudkan untuk menyediakan informasi tentang organisasi
atau aktifitasnya.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Laporan kemajuan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Diserahkan guna
menyediakan informasi tentang kemajuan suatu rencana usaha. Seperti peningkatan
kinerja pegawai housekeeping, effisiensi penggunaan alat dan bahan, dll.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Laporan hasil uji</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Diserahkan guna
menyediakan laporan tangan pertama tentang pengetahuan suatu benda ( bisanya
berupa kesimpulan )</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Laporan rekomendasi</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Disediakan guna
menyadiakan keterangan dasar atau pujian terhadap Sesutu guna pertimbangan
dalam tindakan berikutnya.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Laporan penelitian</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Diserahkan untuk
memberitahu tentang penemuan yang tidak<span style="mso-spacerun: yes;">
</span>diketahui sebelumnya dan diperoleh dari percobaan, penyelidikan,
kuesioner, data akumulasi, dsb.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l10 level1 lfo8; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Contoh – contoh laporan di housekeeping
department :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l8 level2 lfo15; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span>The Floor report</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Floor report
menunjukan situasi kamar dalam satu lantai. Floor report dibuat oleh floor
supervisor yang bertanggung jawab pada satu lantai. Ini sebaiknya dibuat dua
atau tiga kali setiap hari tergantung kebijakan hotel. Laporan ini dibuat dalam
beberapa copy, copy pertama untuk mengingatkan roomboy, dan copian yang lain
untuk dikirimkan ke kantor housekeeping. Bardasarkan data dari setiap lantai, hosekeeper
akan membut “hosekeeper’s report.”</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Contoh floor
report :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
</div>
<table border="1" cellpadding="0" cellspacing="0" class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-yfti-tbllook: 480;">
<tbody>
<tr style="height: 42.5pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td colspan="3" style="border: solid windowtext 1.0pt; height: 42.5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 6.15in;" valign="top" width="590">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
Novotel</div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
Jl.
Cihampelas no 152 – 154</div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
Bandung</div>
</td>
</tr>
<tr style="mso-yfti-irow: 1;">
<td colspan="3" style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 6.15in;" valign="top" width="590">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
FLOOR
REPOR</div>
<div class="MsoNormal" style="line-height: 150%;">
Date : September 25, 2010</div>
<div class="MsoNormal" style="line-height: 150%;">
Time : 08.00</div>
<div class="MsoNormal" style="line-height: 150%;">
Floor : 5</div>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
ROOM</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
CODE</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
PERSON’S</div>
</td>
</tr>
<tr style="mso-yfti-irow: 3;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
501</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
O</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
2</div>
</td>
</tr>
<tr style="mso-yfti-irow: 4;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
502</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
DND</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
2</div>
</td>
</tr>
<tr style="mso-yfti-irow: 5;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
503</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
DL</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
1</div>
</td>
</tr>
<tr style="mso-yfti-irow: 6;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
504</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
V</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
-</div>
</td>
</tr>
<tr style="mso-yfti-irow: 7;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
505</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
DL</div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 2.05in;" valign="top" width="197">
<div class="MsoNormal" style="line-height: 150%;">
1</div>
</td>
</tr>
<tr style="mso-yfti-irow: 8; mso-yfti-lastrow: yes;">
<td colspan="3" style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 6.15in;" valign="top" width="590">
<div class="MsoNormal" style="line-height: 150%;">
NOTE : O : Occupied</div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="mso-spacerun: yes;"> </span>V : Vacant</div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="mso-spacerun: yes;"> </span>OO : Out of Order</div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>SO : Sleep Out</div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="mso-spacerun: yes;"> </span>DL : Double Lock</div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="mso-spacerun: yes;"> </span>DND : Do Not Distrub</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
Made By : ……….....</div>
<div class="MsoNormal" style="line-height: 150%;">
Signature : ………….</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</td>
</tr>
</tbody></table>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l8 level2 lfo15; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Housekeeper’s report</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Laporan ini
adalah rekapitulasi dari semua floor reports yang disiapkan oleh floor
supervisor. Dasiapkan 2 atau 3 kali sehari seperti floor report.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .5in; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b style="mso-bidi-font-weight: normal;">BAB II</b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b style="mso-bidi-font-weight: normal;">SISTEM INFORMASI ANTARA HOUSEKEEPING
DEPARTMENT DENGAN DEPARTMENT LAIN</b></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 81.0pt; mso-list: l7 level3 lfo2; tab-stops: list 27.0pt; text-indent: -1.0in;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">A.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;">Sistem
Informasi</b></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 9.0pt; text-indent: 27.0pt;">
Sistem informasi adalah suatu sistem dalam suatu organisasi yang mempertemukan
kebutuhan pengolahan transaksi harian yang mendukung fungsi operasi organisasi
yang bersifat manajerial dengan kegiatan strategi dari suatu organisasi untuk
dapat menyediakan kepada pihak luar tertentu dengan informasi yang diperlukan
untuk pengambilan keputusan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 9.0pt; text-indent: 27.0pt;">
Sistem informasi dalam suatu organisasi dapat dikatakan sebagai suatu
sistem yang menyediakan informasi bagi semua tingkatan dalam organisasi
tersebut kapan saja diperlukan. Sistem ini menyimpan, mengambil, mengubah,
mengolah dan mengkomunikasikan informasi yang diterima dengan menggunakan sistem
informasi atau peralatan sistem lainnya.</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 27.0pt; mso-list: l7 level3 lfo2; text-indent: -.25in;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">B.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;">Komponen
Sistem Informasi</b></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 9.0pt; text-indent: 27.0pt;">
System informasi terdiri sari komponen-komponen yang disebut blok
bangunan (building blok). Yang terdirri dari komponen input, komponen model,
komponen output, komponen teknologi, komponen hardware, komponen software,
komponen basis data, dan komponen control. Semua komponen tersebut saling
berinteraksi satu dengan yang lain membentuk suatu kesatuan untuk mencapai
sasaran .</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
1. Komponen input</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none; text-indent: .5in;">
Input mewakili data yang masuk kedalam sistem
informasi. Input disini termasuk metode dan media untuk menangkap data yang
akan dimasukkan, yang dapat berupa dokumendokumen dasar.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
2. Komponen model</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none; text-indent: .5in;">
Komponen ini terdiri dari kombinasi prosedur, logika,
dan model matematik yang akan memanipulasi data input dan data yang tersimpan
di basis data dengan cara yag sudah ditentukan untuk menghasilkan keluaran yang
diinginkan.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
3. Komponen output</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Hasil dari sistem informasi adalah keluaran yang merupakan
informasi yang berkualitas dan dokumentasi yang berguna untuk semua pemakai
sistem.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
4. Komponen teknologi</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Teknologi merupakan “tool box” dalam sistem informasi,
Teknologi digunakan untuk menerima input, menjalankan model, menyimpan dan
mengakses data, menghasilkan dan mengirimkan keluaran, dan membantu pengendalian
dari sistem secara keseluruhan.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
5. Komponen hardware</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Hardware berperan penting sebagai suatu media penyimpanan
vital bagi sistem informasi. Yang berfungsi sebagai tempat untuk menampung
database atau lebih mudah dikatakan sebagai sumber data dan informasi untuk
memperlancar dan mempermudah kerja dari sistem informasi.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
6. Komponen software</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Software berfungsi sebagai tempat untuk mengolah,menghitung
dan memanipulasi data yang diambil dari hardware untuk menciptakan suatu
informasi.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
7. Komponen basis data</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Basis data (database) merupakan kumpulan data yang saling
berkaitan dan berhubungan satu dengan yang lain, tersimpan di pernagkat keras
komputer dan menggunakan perangkat lunak untuk memanipulasinya. Data perlu
disimpan dalam basis data untuk keperluan penyediaan informasi lebih lanjut.
Data di dalam basis data perlu diorganisasikan sedemikian rupa supaya informasi
yang dihasilkan berkualitas. Organisasi basis data yang baik juga berguna untuk
efisiensi kapasitas penyimpanannya. Basis data diakses atau dimanipulasi
menggunakan perangkat lunak paket yang disebut DBMS (Database Management
System).</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
8. Komponen kontrol</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Banyak hal yang dapat merusak sistem informasi, seperti
bencana alam, api, temperatur, air, debu, kecurangankecurangan, kegagalankegagalan
sistem itu sendiri, ketidak efisienan, sabotase dan lain sebagainya. Beberapa
pengendalian perlu dirancang dan diterapkan untuk meyakinkan bahwa hal-hal yang
dapat merusak sistem dapat dicegah ataupun bila terlanjur terjadi
kesalahankesalahan dapat langsung cepat diatasi.</div>
<div class="MsoNormal" style="mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<img height="339" src="file:///C:%5CDOCUME%7E1%5CWINDOW%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_image002.gif" width="519" /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<br />
C. ELEMEN SISTEM INFORMASI</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem informasi terdiri dari elemenelemen yang terdiri
dari orang, prosedur, perangkat keras, perangkat lunak, basis data, jaringan
komputer dan komunikasi data. Semua elemen ini merupakan komponen fisik.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
1. Orang</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Orang atau personil yang di maksudkan yaitu operator
komputer, analis sistem, programmer, personil data entry, dan manajer sistem
informasi/EDP</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
2. Prosedur</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Prosedur merupakan elemen fisik. Hal ini di sebabkan
karena prosedur disediakan dalam bentuk fisik seperti buku panduan dan
instruksi. Ada
3 jenis prosedur yang dibutuhkan, yaitu instruksi untuk pemakai, instruksi
untuk penyiapan masukan, instruksi pengoperasian untuk karyawan pusat komputer.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
3. Perangkat keras</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Perangkat keras bagi suatu sistem informasi terdiri atas
komputer (pusat pengolah, unit masukan/keluaran), peralatan penyiapan data, dan
terminal masukan/keluaran.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
4. Perangkat lunak</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Perangkat lunak dapat dibagi dalam 3 jenis utama :</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
a. Sistem perangkat lunak umum, seperti sistem
pengoperasian dan sistem manajemen data yang memungkinkan pengoperasian sistem
komputer.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
b. Aplikasi perangkat lunak umum, seperti model analisis
dan keputusan.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
c. Aplikasi pernagkat lunak yang terdiri atas program yang
secara spesifik dibuat untuk setiap aplikasi.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
5. Basis data</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
File yang berisi program dan data dibuktikan dengan adanya
media penyimpanan secara fisik seperti diskette, hard disk, magnetic tape, dan
sebagainya. File juga meliputi keluaran tercetak dan catatan lain diatas
kertas, mikro film, an lain sebagainya.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
6. Jaringan komputer</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Jaringan komputer adalah sebuah kumpulan komputer, printer
dan peralatan lainnya yang terhubung dalam satu kesatuan. Informasi dan data
bergerak melalui kabelkabel atau tanpa</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
kabel sehingga memungkinkan pengguna jaringan komputer dapat
saling bertukar dokumen dan data.</div>
<div class="MsoNormal" style="line-height: 150%;">
<img height="330" src="file:///C:%5CDOCUME%7E1%5CWINDOW%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_image004.gif" width="503" /></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black;">D. ARSITEKTUR SISTEM INFORMASI</span></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black;">Sistem informasi dapat di bentuk
sesuai kebutuhan organisasi masingmasing. Oleh karena itu, untuk dapat menerapkan
sistem yang efektif dan efisien diperlukan perencanaan, pelaksanaan, pengaturan,
dan evaluasi sesuai keinginan masingmasing organisasi. Guna dari sistem yang
efektif dan efisien tidak lain untuk mendapatkan keunggulan dalam berkompetisi.
Semua orang dapat menggunakan sistem informasi dalam organisasi, tetapi faktor
efisiensi setiap sistem adalah berbeda. Perlu diketahui, perubahan sistem, baik
besar maupun kecil, selalu akan melalui tingkatantingkatan sebagai berikut :</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list .25in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat I :<span style="mso-tab-count: 1;"> </span> Ide, mengetahui perlu adanya perubahan.\</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list 1.0in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat II :<span style="mso-tab-count: 1;"> </span> Design, merancang cara pemecahannya.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list 1.0in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat III :<span style="mso-tab-count: 1;"> </span> Pelaksanaan, menerapkan design ke dalam
sistem.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list 1.0in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat IV : <span style="mso-tab-count: 1;"> </span>Kontrol, memeriksa tingkat pelaksanaan
dijalankan <span style="mso-tab-count: 1;"> </span>sesuai <span style="mso-tab-count: 1;"> </span>dengan design</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list 1.0in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat V : <span style="mso-tab-count: 1;"> </span>Evaluasi, memeriksa apakah perubahan yang
terjadi <span style="mso-tab-count: 1;"> </span>sesuai dengan tujuan semula.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-layout-grid-align: none; mso-list: l8 level2 lfo15; tab-stops: list 1.0in; text-autospace: none; text-indent: -81.0pt;">
<span style="color: black; font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: black;">Tingkat VI : <span style="mso-tab-count: 1;"> </span>Tindak lanjut, melaksanakn perubahan sesuai
dengan <span style="mso-tab-count: 1;"> </span>hasil evaluasi yang ada.</span></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black;">Adapun tingkatan yang menjadi
kunci yang digunakan untuk memecahkan bagian masalah baik itu secara menyeluruh
maupun per bagian, yaitu :</span></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black;"><img height="66" src="file:///C:%5CDOCUME%7E1%5CWINDOW%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_image006.gif" width="563" /><br style="mso-special-character: line-break;" />
<br style="mso-special-character: line-break;" />
</span><span style="color: black; line-height: 150%; mso-bidi-font-size: 10.0pt;"></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
E. KLASIFIKASI SISTEM INFORMASI</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem informasi merupakan suatu bentuk integrasi antara
satu komponen dengan komponen lain karena sistem memiliki sasaran yang berbeda
untuk setiap kasus yang terjadi yang ada di dalam sistem tersebut. Oleh karena
itu, sistem dapat di klasifikasikan dari beberapa sudut pandang, diantaranya :</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
a. Sistem abstrak atau sistem fisik</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem abstrak adalah sistem yang berupa pemikiran atau
ide-ide yang tidak tampak secara fisik,misalnya sistem teologia, yaitu sistem
yang berupa pemikiran hubungan antara manusia dengan Tuhan. Sistem fisik
merupakan sistem secara fisik, misalnya sistem komputer.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
b. Sistem alamiah dan sistem buatan manusia</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem alamiah adalah sistem yang terjadi melalui proses
alam, tidak dibuat oleh manusia, misalnya sistem perputaran bumi.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem buatan manusia merupakan sistem yang melibatkan
interaksi manusia dengan mesin, yang disebut human machine system. Sistem
informasi berbasis internet merupakan contoh: human machine system karena
menyangkut penggunaan komputer yang berinteraksi dengan manusia.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
c. Sistem deterministik dan sistem probabilistik</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem deterministik adalah sistem yang beroperasi dengan
tingkah laku yang dapat diprediksi.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem probabilistik dalah sistem yang kondisi masa
depannya tidak dapat diprediksi karena mengandung unsur probabilistik.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
d. Sistem terbuka dan sistem tertutup</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem terbuka adalah sistem yang berhubungan dan di
pengaruhi oleh lingkunagn luarnya. Sistem ini menerima masukan dan menghasilkan
keluaran untuk subsistem lainnya.</div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
Sistem tertutup adalah sistem yang tidak terhubung dan
tidak terpengaruh oleh lingkungan luarnya. Sistem ini bekerja secara otomatis
tanpa campur tangan pihak luar.<b style="mso-bidi-font-weight: normal;"> \</b></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; mso-layout-grid-align: none; text-autospace: none;">
<b style="mso-bidi-font-weight: normal;">F. Sistem
Informasi<span style="mso-spacerun: yes;"> </span>antar Hoousekeeping dengan
Departement lain</b></div>
<div class="MsoNormal" style="line-height: 150%; text-indent: .5in;">
Sistem informasi
yang baik sangat penting untuk kelancaran operational dalam hotel. Tanpa adanya
system informasi yang baik, operational di hotel tidak akan berjalan lancar. Ada beberapa system
informasi yang dipergunakan di hotel sebagai komunikasi. </div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.0in; mso-list: l2 level1 lfo16; tab-stops: list 1.0in; text-indent: -.25in;">
<span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Jenis – jenis system informasi :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l16 level1 lfo17; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Lisan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Jenis system
informasi ini dilakukan dangan cara menyampaikan informasi secara langsung (
tatap muka ) antara si penyampai informasi dan si penerima informasi.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Contoh :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Briefing</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Briefing adalah
metode pemberian informasi secara lisan dengan cara berkumpul disutu tempat
lalu saling bertukar informasi. Metode ini sering digunakan oleh pada pagi hari
oleh supervisor sebelum para craft melakukan pekerjaannya.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Telepon</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Metode ini
dilakukan dengan menggunakan media telepon</div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in; mso-list: l16 level1 lfo17; tab-stops: list 1.25in; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Tulisan</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in;">
Jenis system
informasi ini dalakukan dengan cara menyampaikan informasi dengan cara membuat
pesan.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.25in;">
Contoh :</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Surat</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Metode ini
dalakukan dengan cara menuliskan informasi kedalam secarik kertas.</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in; mso-list: l12 level2 lfo14; tab-stops: list 1.5in; text-indent: -.25in;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="mso-list: Ignore;">-<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Media computer</div>
<div class="MsoNormal" style="line-height: 150%; margin-left: 1.5in;">
Metode ini
dilakukan dengan cara membuat pesan di dalam computer, lalu secara otomatis
pesan itu akan tersampaikan kepada pihak yang dituju. Contoh, pada saat tamu
menginginkan extra bed, maka pihak front office menuliskan pesan di computer
lalu dikirimkan kepada housekeeping office.</div>my note bookhttp://www.blogger.com/profile/05653311556099858245noreply@blogger.com0tag:blogger.com,1999:blog-8540064239659174725.post-8515371812630474582012-05-06T08:05:00.001-07:002012-05-06T08:05:14.932-07:00Butler Service<!--[if gte mso 9]><xml>
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<br />
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center; text-indent: .5in;">
<b style="mso-bidi-font-weight: normal;">CHAPTER I</b></div>
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center; text-indent: .5in;">
<b style="mso-bidi-font-weight: normal;">INTRODUCTION</b></div>
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">I.1. Background</b></div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
Hotel is a type of
commercial business that provides an accommodation service, food &
beverage, and other facilities that are needed by the guest who stay in hotel. </div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
The provision of
basic <a href="http://en.wikipedia.org/wiki/Lodging" title="Lodging">accommodation</a>,
in times past, consisting only of a room with a <a href="http://en.wikipedia.org/wiki/Bed" title="Bed">bed</a>, a <a href="http://en.wikipedia.org/wiki/Cupboard" title="Cupboard">cupboard</a>, a
small table and a washstand has largely been replaced by rooms with <a href="http://en.wikipedia.org/wiki/Modern_history" title="Modern history">modern</a>
facilities, including <a href="http://en.wikipedia.org/wiki/En-suite" title="En-suite">en-suite bathrooms</a> and <a href="http://en.wikipedia.org/wiki/Air_conditioning" title="Air conditioning">air
conditioning</a> or <a href="http://en.wikipedia.org/wiki/Climate_control" title="Climate control">climate control</a>. Additional common features found
in hotel rooms are a <a href="http://en.wikipedia.org/wiki/Telephone" title="Telephone">telephone</a>, an alarm clock, a television, and Internet
connectivity; snack foods and drinks may be supplied in a <a href="http://en.wikipedia.org/wiki/Mini-bar" title="Mini-bar">mini-bar</a>, and
facilities for making hot drinks. Larger hotels may provide a number of
additional guest facilities such as a restaurant, a swimming pool or childcare,
and have conference and social function services.</div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
Nowadays, hotels
are competition with each other to give the best service to the guest. One way
is by provides butler service to the guest.</div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<span class="gt-icon-text"><b style="mso-bidi-font-weight: normal;">I.2. Purpose of Providing Butler Service</b></span></div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
<span class="gt-icon-text">The purpose of providing “Butler Service” is to provide
excellent service to the guest and also providing satisfaction to the guests
who stay at the hotel. By provide the excellent service to the guest, guest
will be satisfied and comfortable staying at the hotel. And that will increase
hotel income.</span></div>
<div class="MsoNormal">
<span class="gt-icon-text">Beside that, providing butler
service also will make a skilled human resource in all areas of service. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div align="center" class="MsoNormal" style="text-align: center;">
<b style="mso-bidi-font-weight: normal;">CHAPTER II</b></div>
<div align="center" class="MsoNormal" style="text-align: center;">
<b style="mso-bidi-font-weight: normal;">BUTLER SERVICE </b></div>
<div align="center" class="MsoNormal" style="text-align: center;">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">II.1. Definition</b></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b></div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
Butler is originally applied to the person
who had charge of the wine cellar and dispensed liquors. The Butler name derives from old French,
Bouteillier, the cup-bearer or the one in charge of the bottles. </div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
In the European
ages it meant precisely this, bottle bearer, but in time it came to mean an
official of the crown, who nominally had charge of the wine but who in fact was
a person of high rank, having different duties in the different countries at
different times.</div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="mso-tab-count: 1;"> </span>The
Butler is the
chief servant of the household and he or she supervises others employees,
receives guests, directs the serving of meal, and performs various personal
service.</div>
<div class="MsoNormal" style="line-height: 200%;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b>A <span style="mso-bidi-font-weight: bold;">butler</span> is a <a href="http://en.wikipedia.org/wiki/Domestic_worker" title="Domestic worker">servant</a>
in a wealthy, large <a href="http://en.wikipedia.org/wiki/Household" title="Household">household</a>. In <a href="http://en.wikipedia.org/wiki/Great_house" title="Great house">great houses</a>,
the household is sometimes divided into departments with the butler in charge
of the <a href="http://en.wikipedia.org/wiki/Dining_room" title="Dining room">dining
room</a>, <a href="http://en.wikipedia.org/wiki/Wine_cellar" title="Wine cellar">wine
cellar</a>, and <a href="http://en.wikipedia.org/wiki/Pantries" title="Pantries">pantry</a>.
Some also have charge of the entire parlour floor, and <a href="http://en.wikipedia.org/wiki/Housekeeper_%28servant%29" title="Housekeeper (servant)">housekeepers</a> caring for the entire house and
its appearance. A butler is usually male, and in charge of male servants, while
a housekeeper is usually a woman, and in charge of female servants.
Traditionally, male servants (such as footmen) were better paid and therefore
rarer and of higher status than female servants. The butler, as the senior male
servant, has the highest servant status.</div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
In modern usage,
the butler is in charge of food service, wine, spirits, and <a href="http://en.wikipedia.org/wiki/Silver_%28household%29" title="Silver (household)"><span style="color: windowtext; text-decoration: none; text-underline: none;">silver</span></a>, supervises other servants, and may
perform a wide array of household management duties. Butlers may also be titled <span style="mso-bidi-font-style: italic;">majordomo</span>, <span style="mso-bidi-font-style: italic;">butler administrator</span>, <span style="mso-bidi-font-style: italic;">staff
manager</span>, or <span style="mso-bidi-font-style: italic;">head of household
staff</span>, and in the grandest homes or when the employer owns more than one
residence, there is sometimes an estate manager of higher rank than the butler.</div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">II.2. History of Butler</b></div>
<h3>
<span style="font-size: 12.0pt;">II.2.1. <span class="mw-headline">Ancient
through medieval eras</span></span></h3>
<div style="line-height: 200%;">
<span class="mw-headline"><b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b></span>From
ancient through medieval times, alcoholic beverages were chiefly stored first
in earthenware vessels, then later in wooden barrels, rather than in glass
bottles; these containers would have been an important part of a household's
possessions. The care of these assets was therefore generally reserved for
trusted slaves, although the job could also go to free persons because of
heredity-based class lines or the inheritance of trades.</div>
<div style="line-height: 200%; text-indent: .5in;">
The biblical book of <a href="http://en.wikipedia.org/wiki/Book_of_Genesis" title="Book of Genesis">Genesis</a>
contains a reference to a role precursive to modern butlers. The early Hebrew <a href="http://en.wikipedia.org/wiki/Joseph_%28Hebrew_Bible%29" title="Joseph (Hebrew Bible)">Joseph</a> interpreted a dream of Pharaoh's
(shaqah) (literally "to give to drink"), which is most often translated
into English as "chief butler" or "chief cup-bearer".</div>
<div style="line-height: 200%; text-indent: .5in;">
In ancient Greece and Rome,
it was nearly always slaves who were charged with the care and service of wine,
while during the <a href="http://en.wikipedia.org/wiki/Medieval_Era" title="Medieval Era">Medieval Era</a> the <span style="mso-bidi-font-style: italic;">pincerna</span>, usually a <a href="http://en.wikipedia.org/wiki/Serf" title="Serf">serf</a>, filled the role within the noble court. The English word
"butler" itself derives from the <a href="http://en.wikipedia.org/wiki/Middle_English" title="Middle English">Middle
English</a> word <span style="mso-bidi-font-style: italic;">boteler</span> (and
several other forms), from <a href="http://en.wikipedia.org/wiki/Old_French" title="Old French">Old French</a> <span style="mso-bidi-font-style: italic;">bouteillier</span>
("bottle bearer"), and before that from <a href="http://en.wikipedia.org/wiki/Middle_Latin" title="Middle Latin">Middle
Latin</a> <span style="mso-bidi-font-style: italic;">butticula</span>.
"Butticula", in turn, came down to English as "butt" from
the <a href="http://en.wikipedia.org/wiki/Latin" title="Latin">Latin</a> <span style="mso-bidi-font-style: italic;">buttis</span>, meaning a large cask. The
modern <a href="http://en.wikipedia.org/wiki/English_language" title="English language">English</a> "butler" thus relates both to
bottles and casks.</div>
<div style="line-height: 200%; text-indent: .5in;">
Eventually the European butler
emerged as a middle-ranking member of the servants of a great house, in charge
of the <span style="mso-bidi-font-style: italic;">buttery</span> (originally a
storeroom for "butts" of liquor, although the term later came to mean
a general storeroom or pantry). While this is so for household butlers, those
with the same title but in service to the Crown enjoyed a position of
administrative power and were only minimally involved with various stores.</div>
<h3 style="tab-stops: 253.5pt;">
II.2.2. <span class="mw-headline"><span style="font-size: 12.0pt;">Elizabethan</span> through Victorian eras<span style="mso-tab-count: 1;"> </span></span></h3>
<div style="line-height: 200%; text-indent: .5in;">
The <span style="mso-bidi-font-style: italic;">Steward</span> of the Elizabethan era was more akin to the butler that
later emerged. Gradually, throughout the 19th century and particularly the
Victorian era, as the number of butlers and other domestic servants greatly
increased in various countries (including America), the butler became a senior
male servant of a household's staff. By this time he was in charge of the more
modern <span style="mso-bidi-font-style: italic;">wine cellar</span>, the
"buttery" or <span style="mso-bidi-font-style: italic;">pantry</span>
(from French <span style="mso-bidi-font-style: italic;">pan</span> from Latin <span style="mso-bidi-font-style: italic;">panis</span>, bread) as it came to be
called, which supplied bread, butter, cheese, and other basic provisions, and
the <span style="mso-bidi-font-style: italic;">ewery</span>, which contained
napkins and basins for washing and shaving. In the very grandest households
there was sometimes an Estate Steward or other senior steward who oversaw the
butler and his duties. <span style="mso-bidi-font-style: italic;"><a href="http://en.wikipedia.org/wiki/Mrs_Beaton" title="Mrs Beaton">Mrs Beaton</a>'s
Book of Household Management</span>, a manual published in Britain in
1861, reported:</div>
<div style="line-height: 200%; text-indent: .5in;">
<span style="mso-bidi-font-style: italic;">The number of the male domestics in a family varies according to the
wealth and position of the master, from the owner of the ducal mansion, with a
retinue of attendants, at the head of which is the chamberlain and
house-steward, to the occupier of the humbler house, where a single footman, or
even the odd man-of-all-work, is the only male retainer. The majority of
gentlemen's establishments probably comprise a servant out of livery, or
butler, a footman, and coachman, or coachman and groom, where the horses exceed
two or three.</span></div>
<div style="line-height: 200%; text-indent: .5in;">
Butlers were head of a strict service
hierarchy and therein held a position of power and respect. They were more
managerial than "hands on"—more so than serving, they officiated in
service. For example, although the butler was at the door to greet and announce
the arrival of a formal guest, the door was actually <span style="mso-bidi-font-style: italic;">opened</span> by a footman, who would receive the guest's hat and coat.
Even though the butler helped his employer into his coat, this had been handed
to him by a footman. However, even the highest-ranking butler would "pitch
in" when necessary, such as during a staff shortage, to ensure that the
household ran smoothly, although some evidence suggests this was so even during
normal times.</div>
<div style="line-height: 200%; text-indent: .5in;">
The household itself was generally
divided into areas of responsibility. The butler was in charge of the dining
room, the <a href="http://en.wikipedia.org/wiki/Wine_cellar" title="Wine cellar">wine
cellar</a>, pantry, and sometimes the entire main floor. Directly under the
butler was the <span style="mso-bidi-font-style: italic;">first footman</span>
(or <span style="mso-bidi-font-style: italic;">head footman</span>), who was also
<span style="mso-bidi-font-style: italic;">deputy butler</span> or <span style="mso-bidi-font-style: italic;">under-butler</span> that would fill in as
butler during the butler's illness or absence. The <span style="mso-bidi-font-style: italic;"><a href="http://en.wikipedia.org/wiki/Footman" title="Footman">footman</a></span>—there
were frequently numerous young men in the role within a household—performed a
range of duties including serving meals, attending doors, carrying or moving
heavy items, and they often doubled as <span style="mso-bidi-font-style: italic;"><a href="http://en.wikipedia.org/wiki/Valets" title="Valets">valets</a></span>.
Valets themselves performed a variety of personal duties for their employer. Butlers engaged and
directed all these junior staff and each reported directly to him. The <span style="mso-bidi-font-style: italic;"><a href="http://en.wikipedia.org/wiki/Housekeeper" title="Housekeeper">housekeeper</a></span>
was in charge of the house as a whole and its appearance. In a household
without an official head housekeeper, female servants and kitchen staff were
also directly under the butler's management, while in smaller households, the
butler usually doubled as valet. Employers and their children and guests
addressed the butler by last name alone; fellow servants, retainers, and
tradespersons as "Mr. [Surname]".</div>
<div style="line-height: 200%; text-indent: .5in;">
Butlers were typically hired by the master of
the house but usually reported to its lady. Beaton in her manual suggested a
GBP 25 - 50 (USD 2,675 - 5,350) per-year salary for butlers; room and board and
livery clothing were additional benefits, and tipping known as <span style="mso-bidi-font-style: italic;">vails</span>, were common. The few butlers
who were married had to make separate housing arrangements for their families,
as did all other servants within the hierarchy.</div>
<h3>
<span style="font-size: 12.0pt;">II.2.3. <span class="mw-headline">Butlers in
early America</span></span></h3>
<div style="line-height: 200%; text-indent: .5in;">
From the beginning of <a href="http://en.wikipedia.org/wiki/Slavery" title="Slavery">slavery</a> in <a href="http://en.wikipedia.org/wiki/United_States" title="United States">America</a>,
in the early 17th century, <a href="http://en.wikipedia.org/wiki/African_Americans" title="African Americans">African
Americans</a> were put to task as domestic servants. Some eventually became
butlers. Gary Puckrein, a social historian, argues that those used in
particularly affluent homes authentically internalised the sorts of
"refined" norms and personal attributes that would reflect highly
upon the social stature of their masters or mistresses. One of the first books
written and published through a commercial U.S. publisher by an African
American was by a butler named <a href="http://en.wikipedia.org/wiki/Robert_Roberts_%28butler%29" title="Robert Roberts (butler)">Robert Roberts</a>. The book, <i>The House
Servant's Directory</i>, first published in 1827, is essentially a manual for
butlers and waiters, and is called by Puckrein "the most remarkable book
by an African American in <a href="http://en.wikipedia.org/wiki/South:_Ante_Bellum" title="South: Ante Bellum">antebellum America</a>". The book generated
such interest that a second edition was published in 1828, and a third in 1843.</div>
<div style="line-height: 200%; text-indent: .5in;">
European <a href="http://en.wikipedia.org/wiki/Indentured_servants" title="Indentured servants">indentured servants</a> formed a corps of domestic
workers from which butlers were eventually drawn. Although not the victims of
institutionalised slavery, many of these had not volunteered for domestic
service, but were forced into it by indebtedness or coercion. As with African
American slaves, they could rise in domestic service, and their happiness or
misery depended greatly on the disposition of their masters.</div>
<h3>
<span style="font-size: 12.0pt;">II.2.4. <span class="mw-headline">The modern
butler</span></span></h3>
<div style="line-height: 200%; text-indent: .5in;">
Beginning around the early 1920s,
employment in domestic service occupations began a sharp overall decline in
western European countries, and even more markedly in the <a href="http://en.wikipedia.org/wiki/United_States" title="United States">United
States</a>. Even so, there were still around 30,000 butlers employed in <a href="http://en.wikipedia.org/wiki/United_Kingdom" title="United Kingdom">Britain</a>
by <a href="http://en.wikipedia.org/wiki/World_War_II" title="World War II">World
War II</a>. As few as one-hundred were estimated to remain by the mid-1980s. <a href="http://en.wikipedia.org/wiki/Social_history" title="Social history">Social
historian</a> Barry Higman argues that a high number of domestic workers within
a society correlates with a high level of socio-economic inequality.
Conversely, as a society undergoes levelling among its <a href="http://en.wikipedia.org/wiki/Social_class" title="Social class">social
classes</a>, the number employed in domestic service declines.</div>
<div style="line-height: 200%; text-indent: .5in;">
Following varied shifts and
changes accompanying accelerated <a href="http://en.wikipedia.org/wiki/Globalisation" title="Globalisation">globalisation</a>
beginning in the late 1980s, overall global demand for butlers since the turn
of the millennium has risen dramatically. According to Charles MacPherson, vice
chairman of the International Guild of Professional Butlers, the proximate
cause is that the number of millionaires and billionaires has increased in
recent years, and such people are finding that they desire assistance in
managing their households. MacPherson emphasises that the number of wealthy in <a href="http://en.wikipedia.org/wiki/China" title="China">China</a> has
particularly increased, creating in that country a high demand for professional
butlers who have been trained in the European butlering tradition. There is
also increasing demand for such butlers in other <a href="http://en.wikipedia.org/wiki/Asia" title="Asia">Asian</a> countries, <a href="http://en.wikipedia.org/wiki/India" title="India">India</a>, and the <a href="http://en.wikipedia.org/wiki/Petroleum" title="Petroleum">petroleum</a>-rich
<a href="http://en.wikipedia.org/wiki/Middle_East" title="Middle East">Middle
East</a>.</div>
<div style="line-height: 200%; text-indent: .5in;">
Higman additionally argues that
the inequality/equality levels of societies are a major determinant of the
nature of the domestic servant/employer relationship. As the 21st century
approached, many butlers began carrying out an increasing number of duties
formerly reserved for more junior household servants. Butlers today may be called upon to do
whatever household and personal duties their employers deem fitting, in the
goal of freeing their employers to carry out their own personal and
professional affairs. Professional butler and author Steven M. Ferry states
that the image of tray-wielding butlers who specialise in serving tables and
decanting wine is now anachronistic, and that employers may well be more
interested in a butler who is capable of managing a full array of household
affairs—from providing the traditional dinner service, to acting as valet, to
managing high-tech systems and multiple homes with complexes of staff. Whilst
in truly grand houses the modern butler may still function exclusively as a
top-ranked household affairs manager, in lesser homes, such as those of
dual-income middle-class professionals, they perform a full array of household
and <a href="http://en.wikipedia.org/wiki/Personal_assistant" title="Personal assistant">personal assistant</a> duties,<sup> </sup>including
mundane <a href="http://en.wikipedia.org/wiki/Housekeeping" title="Housekeeping">housekeeping</a>.
Butlers today may also be situated within corporate settings, embassies, cruise
ships, yachts, or within their own small "Rent-a-Butler" business or
similar agency.</div>
<div style="line-height: 200%; text-indent: .5in;">
Along with these changes of scope
and context, butlering <a href="http://en.wikipedia.org/wiki/Attire" title="Attire">attire</a> has changed. Whereas butlers have traditionally worn a
special uniform that separated them from junior servants, and although this is
still often the case, butlers today may adorn more casual clothing geared for
climate, while exchanging it for formal business attire only upon special
service occasions. There are cultural distinctivenesses, as well. In the United States, butlers may frequently adorn a
polo shirt and slacks, while in Bali they
typically wear <a href="http://en.wikipedia.org/wiki/Sarong" title="Sarong">sarongs</a>.
In 2007, the number of butlers in Britain had risen to an estimated 5,000.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">II.3. Service
Philosophy</b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
II.3.1. Provide a professional
service</div>
<div class="MsoNormal" style="line-height: 200%; text-indent: .5in;">
<span style="mso-bidi-font-weight: bold;">Professional services</span> are infrequent,
technical, or unique functions performed by <a href="http://en.wikipedia.org/wiki/Independent_contractor" title="Independent contractor">independent contractors</a> or by <a href="http://en.wikipedia.org/wiki/Consultant" title="Consultant">consultants</a>
whose occupation is the rendering of such services and a butler must have this.<span style="background: white;"></span></div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="background: white;">II.3.2.
Attitude, dedication and respect</span></div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="background: white;"><span style="mso-tab-count: 1;"> </span>Good attitude, high dedication and
respect are the important thing when we serve some one in this case is guest. By
do those thing, we are giving intangible service to the guest, and the guest
will feel welcome.</span></div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="background: white;">II.3.3.
Duties and Responsibilities</span></div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="background: white;"><span style="mso-tab-count: 1;"> </span>To give the excellent service, we
have to know our duties and responsibilities and also we have to mastering all.<br />
II.3.4. </span>Professionalism without pretension<span style="background: white;"></span></div>
<div class="MsoNormal" style="line-height: 200%;">
<span style="background: white;"><span style="mso-tab-count: 1;"> </span>Serve the guest with sincere without
pretension to have intention. </span></div>
<div style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">II.4.
Responsibility of Butler</b></div>
<div style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b>Butter uses his skill and
attitude to provide service to his employer. Attitude is defined as energy,
commitment, attention to detail while striving for perfection.<span style="mso-spacerun: yes;"> </span>On corporate level a Butler typically has a more formal status and
is often involved in functions and events for the Board of Directors. A Butler
is responsible for efficiently running and supervising the specific needs of a
household on a daily basis and especially during functions and events.</div>
<div style="line-height: 200%;">
II.4.1. General Duties</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Oversees
the household staff usually of one residence.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Understands
concepts like being anticipatory, friendly not familiar, privacy and
confidentiality, invisible and available.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Answer
residence phone, receives guests at the door and supervises the reception of
visitors.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Works
closely with the Estate Manager or Major Domo or House Manager and Personal
Assistants</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Assists
with staff training and organizes the duties and schedule of domestic staff.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>May
assist or be charge with keeping the household budgets and inventory supplies.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>May
schedule and oversee vendors of contracted services.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>May
assist with household and guest security measures.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Oversee
guest packing and travel preparations.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Understands
social etiquette and formal service.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Assists
with planning and organizing parties and event.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Oversees
and participates in proper table settings and entertainment prep.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Serves
meals and drink and performs wait services related thereto.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Knowledge
about wine and spirits and oversees the wine cellar and liqueur inventory.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>May
also serve as personal valet to the household and/or gentleman of the hotel.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Performs
light housekeeping duties.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l1 level1 lfo8; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Coordinates
with other staff as needed as well as with parts of the employer’s
organization. </div>
<div style="line-height: 200%;">
II.4.2. Runner</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l10 level1 lfo1; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Setting
up the cutlery and check the mini bar.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l10 level1 lfo1; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Provide
shoe shine service.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l10 level1 lfo1; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Taking
room amenities to the pantry</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l10 level1 lfo1; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Taking
clean linens and put in the pantry.</div>
<div style="line-height: 200%;">
II.4.3. Floor Butler<span class="gt-icon-text"><span style="display: none; mso-hide: all;">SimakBaca secara fonetik</span></span></div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Rooming
for guests check in, especially the first timer.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Handle
guest check out.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Preparing
Expected Arrival Room</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Taking
orders from room service for breakfast, lunch and dinner.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Taking
the dirty laundry of the guest rooms and deliver it to the laundry.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Deliver
clean laundry to the guest room.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Creating
good coordination with the Room Attendant when cleaning rooms.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Conducting
the service quickly and do turn down service with room attendant.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>At
night, ask for a wake up call request to the guest.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Provide
a welcome drink upon check in and offers unpacking at the time of check out.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Offers
transportation for guest who will be checking out.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Check
the mini bar, room service and report it to refill if any of the mini bar is
consumed.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l9 level1 lfo2; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Deliver
Newspapers to every in house guest.</div>
II.4.4. Order Taker<br />
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Prepare
Expected Arrival and Guest in house list.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Preparing
Fruit Bucket for the in house guest and expected arrival room.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Filling
forms that are used.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Perform
cashiering mini bar.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Mini
bar shut at night.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Maintain
neatness and cleanliness counter.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Making
summary of Food & Beverage at the end of each shift</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Preparing
the VIP amenities for every guest in house and expected arrival room.</div>
<div style="line-height: 200%; margin-left: .5in; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in;">
<span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span>Creating
document reporting.</div>
<div class="MsoNormal" style="line-height: 200%;">
II.4.5. Preparing Expected Arrival
Room</div>
<div class="MsoNormal" style="line-height: 200%;">
<br /></div>
<ul style="margin-top: 0in;" type="circle">
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Refilling ice bucket in the mini bar.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Refilling mini bar and snack.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Placed flower bucket in the room</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Placed fruit basket in the table.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Refilling candy jar.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Setting up VIP amenities.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l6 level1 lfo4; tab-stops: list .5in;">Checking cleanliness of the room and cutleries.</li>
</ul>
<div class="MsoNormal" style="line-height: 200%;">
II.4.6. Check in-house Guest Room</div>
<ul style="margin-top: 0in;" type="circle">
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Refilling ice bucket.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;"><span lang="EN-GB" style="mso-ansi-language: EN-GB;">Checking
the mini bar, and report to order taker if some of mini bar has consumed
by the guest. And refilling the mini bar.</span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Change the flower bucket.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Change the fruit basket.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Take the dirty cutleries.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Take the guest dirty linens.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Check the cleanliness of guest room and cutleries.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l4 level1 lfo5; tab-stops: list .5in;">Refilling candy jar.</li>
</ul>
<div class="MsoNormal" style="line-height: 200%;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
II.4.7. Turn Down Service</div>
<ul style="margin-top: 0in;" type="circle">
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Open the bed cover and put it on the wardrobe.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Placed the bathrobe near the bath room.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Open the toilet bowl cover.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Close the curtain.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Open the mini bar.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Close the bathroom door.<span lang="EN-GB" style="mso-ansi-language: EN-GB;"></span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l2 level1 lfo6; tab-stops: list .5in;">Take the dirty cutleries.</li>
</ul>
<div class="MsoNormal" style="line-height: 200%;">
II.4.8. Another things that must be
mastered by the butler</div>
<ul style="margin-top: 0in;" type="circle">
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Organizing big event.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Service the guest with genuine</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Setting menu</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Professional attitude toward all people.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Making the guest fell welcome.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Provide packing and unpacking.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l7 level1 lfo7; tab-stops: list .5in;">Preparing for guest clothing that will be used.</li>
</ul>
<div class="MsoNormal" style="line-height: 200%;">
<span style="mso-bidi-font-style: italic; mso-bidi-font-weight: bold;">II.4.9. The Complimentary Services</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 200%; mso-list: l3 level1 lfo11; tab-stops: list .5in;"><span style="mso-bidi-font-style: italic; mso-bidi-font-weight: bold;">Welcome Drink.</span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l3 level1 lfo11; tab-stops: list .5in;"><span style="mso-bidi-font-style: italic; mso-bidi-font-weight: bold;">Unpacking Service.</span></li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l3 level1 lfo11; tab-stops: list .5in;"><span style="mso-bidi-font-style: italic; mso-bidi-font-weight: bold;">Welcome Pressing.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">II.5. Gender and Butlering.</b></div>
<div style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b>Butlers have traditionally been male, and
this remains the norm. Probably the first mention of a female butler is in the
1892 book <i>Interludes being Two Essays, a Story, and Some Verses</i> by
Horace Smith. In it Smith quotes a certain Sydney Smith who had apparently run
into lean times:</div>
<div style="line-height: 200%; text-indent: .5in;">
A man servant was too expensive,
so I caught up a little garden girl, made like a milestone, christened her
Bunch, put a napkin in her hand, and made her my butler. The girls taught her
to read, Mrs. Sydney to wait, and I undertook her morals. Bunch became the best
butler in the country.</div>
<div style="line-height: 200%; text-indent: .5in;">
<span style="mso-spacerun: yes;">
</span>Nowadays, female butlers are sometimes preferred, especially for work
within Middle and Far Eastern families where it may be religiously problematic
for males to work closely with females in a household.<sup> </sup>Western
female celebrities may also prefer a female butler, as may households where the
wife is driving the decision to hire a butler. In 2004, <a href="http://en.wikipedia.org/wiki/Buckingham_Palace" title="Buckingham Palace">Buckingham
Palace</a> announced it was actively recruiting females for the position.
Despite these trends, the Ivor
Spencer School
asserts that female butlers are not easily placed, on the whole.</div>
<div style="line-height: 200%; text-indent: .5in;">
In ancient times, the roles
precursive to butlering were reserved for chattel or those confined within
heredity-based class structures. With the advent of the medieval era, butlering
became an opportunity for social advancement—even more so during Victorian
times. Although still based upon various antecedent roles as manifested during
different eras, butlering today has frequently taken over many of the roles
formerly reserved for lower ranking domestic servants. At the same time it has
become a potentially lucrative career option.</div>
<div style="line-height: 200%; text-indent: .5in;">
Butlers traditionally learned their position
while progressing their way up the service ladder. For example, in the documentary
<i>The Authenticity of Gosford Park</i>, retired butler Arthur Inch (born 1915)
describes starting as a <a href="http://en.wikipedia.org/wiki/Hall_boy" title="Hall boy">hall boy</a>. Whilst this is still often the case, numerous
private butlering schools exist today, such as the International Institute of
Modern Butlers, the Guild of Professional English Butlers, and The
International Guild of Butlers & Household Managers; top graduates can
start at USD 50,000 - 60,000 (GBP 25,350 - 30,400). Additionally, major
up-market hotels such as the <a href="http://en.wikipedia.org/wiki/Ritz-Carlton" title="Ritz-Carlton">Ritz-Carlton</a> offer traditional butler training, while
some hotels have trained a sort of pseudo-butler for service in defined areas
such as "technology butlers", who fix guests' computers and other
electronic devices, and "bath butlers" who draw custom baths.</div>
<div style="line-height: 200%; text-indent: .5in;">
<a href="http://en.wikipedia.org/wiki/Starkey_International_Institute_for_Household_Management" title="Starkey International Institute for Household Management">Starkey
International</a> distinguishes between the "British butler"
prototype and its American counterpart, often dubbed the "household
manager". Starkey states that they train and promote the latter, believing
that Americans do not have the "servant mentality" that is part of
the British Butler tradition. They stress that their American-style butlers and
valets are educated and certified, although some students, numerous former
Starkey employees, and several wealthy clients have criticised the programme
and its owner. Magnums Butlers, a school based
in Australia, conducts
training after the British model at sites in Asia and the Pacific, Australia, the United
Kingdom and the Middle East.
The International Institute of Modern Butlers provides on-site training in
various places around the world as well as via correspondence. In 2007, <a href="http://en.wikipedia.org/wiki/City_%26_Guilds" title="City & Guilds">City
& Guilds</a>, the U.K.'s
largest awarder of vocational credentials, introduced a diploma programme for
butlers.</div>
<div style="line-height: 200%;">
In addition to formal training, a few books have
been published recently to assist butlers in their duties, including <a href="http://en.wikipedia.org/w/index.php?title=Arthur_Inch&action=edit&redlink=1" title="Arthur Inch (page does not exist)">Arthur Inch</a>'s and Arlene Hirst's
2003 <i>Dinner is Served</i>. Moreover, websites, as well as a news
publication, <i>Modern Butlers' Journal</i>, help butlers to network and keep
abreast of developments within their field.</div>
<div style="line-height: 200%;">
Ferry argues that what he calls a "butler
mindset" is beneficial to all people within all professions. He states
that an attitude of devoted service to others, deference, and the keeping of
confidences can help all people succeed.</div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">II.6. Fashion Statements for Butler</b></div>
<div class="MsoNormal" style="line-height: 200%;">
II.6.1.<b><span style="font-size: 17.0pt; line-height: 200%; text-shadow: auto;"> </span></b>For a normal routine day
a Butler wears
a morning suit, which should be:</div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Short
black jacket. </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
or grey waistcoat </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Pinstripe
trousers </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>White
shirt with standard collar </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Necktie
</div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
socks </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
shoes </div>
<div class="MsoNormal" style="line-height: 200%;">
II.6.2.<b><span style="font-size: 16.5pt; line-height: 200%; text-shadow: auto;"> </span></b>At special day-time functions
a Butler would
wear:</div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
tail-coat </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Grey
waistcoat</div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>White
shirt with wing collar </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
or grey necktie </div>
<div class="MsoNormal" style="line-height: 200%;">
II.6.3.<b><span style="font-size: 17.0pt; line-height: 200%; text-shadow: auto;"> </span></b>At special functions
(black tie) in the evening a Butler
wears:</div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>Black
tailcoat </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>White
shirt with stiff front </div>
<div class="MsoNormal" style="line-height: 200%; margin-left: .5in; mso-list: l0 level1 lfo9; text-indent: 0in;">
<span style="font-family: Symbol; font-size: 11.0pt; line-height: 200%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·</span></span>White
bow tie </div>
<div class="MsoNormal" style="line-height: 200%;">
II.6.4. Do & Don’t</div>
<div class="MsoNormal" style="line-height: 200%;">
Do :</div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;">Do iron the night before.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;">Do wear a decent pair of un-scuffed shoes. Make sure
your walkers are in clean, quality condition, and don’t forget to polish.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;">Do check the mirror just before you do the
operational. Make sure you’re tucked in, zipped up and free of particles
in between your teeth.</li>
</ul>
<div class="MsoNormal" style="line-height: 200%;">
Don’t :</div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;">Don’t get tricked into thinking you wear jeans
because you’ve been told that all the private staff in the hotel wears
jeans.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;">Don’t forget to remove the tags from your outfit.</li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;"><span style="mso-spacerun: yes;"> </span>Don’t even
think about wearing sparkly jewelry. </li>
<li class="MsoNormal" style="line-height: 200%; mso-list: l5 level1 lfo10; tab-stops: list .5in;"> </li>
</ul>
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center;">
<b style="mso-bidi-font-weight: normal;">CHAPTER III</b></div>
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center;">
<b style="mso-bidi-font-weight: normal;">CLOSING</b></div>
<div align="center" class="MsoNormal" style="line-height: 200%; text-align: center;">
<br /></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">III.1. Summary</b></div>
<div class="MsoNormal" style="line-height: 200%; text-align: justify; text-indent: .5in; text-justify: inter-ideograph;">
Hotel involves many concepts. The basis for
providing effective to work begins with a new innovation of the employees and
services. After analyzing these resouces, the new innovation can direct the
hotel more effective, the objective of making a profit and delivering
hospitality to the guest can be achieved easier.</div>
<div class="MsoNormal" style="line-height: 200%; text-align: justify; text-indent: .5in; text-justify: inter-ideograph;">
Hotels are competition with each other to
reach the guest by make new innovations. One of that is by giving “Butler
Service”. The purpose of providing butler service is to provide excellent
service to the guest. </div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;">III.2. Suggestion</b></div>
<div class="MsoNormal" style="line-height: 200%;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b>The purpose of
providing butler service is to provide excellent service to the guest and make
the guest feel satisfied and comfortable stay in that hotel. So, a butler must
be mastering their duties and responsibility and also they must be responsible
to it. A butler also must be honest to make the guest feel satisfied. </div>my note bookhttp://www.blogger.com/profile/05653311556099858245noreply@blogger.com1